MCS Solution

On the account statement, the Merchant Clarification System cleans, reformats, and enhances the expense labels, to make them easy to understand.

+ than 1%

of expenses categorised

+ than 1000000

merchants identified

Benefits

The MCS Solution (Merchant Clarification System) addresses the quality issues pertaining to transaction labels on online account statements :

For customers

For banks

A digital selfcare tool allowing autonomous monitoring of expenses and immediate response to basic questions yet to be answered, thus ensuring a seamless customer experience.

Description_MCS_EN

Reduced operational costs with lower incoming call volume for advisors and better fraud detection.

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%

of French people find it difficult to identify their expenses on their bank card account statements

%

of French people call their bank if they are unsure about the origin of a bank card expense

%

are interested in getting more detailed expense statements from their bank

Opinion Way 2019 study «Monitoring bank card expenses in France »

%

%

%

of French people find it difficult to identify their expenses on their bank card account statements

of French people call their bank if they are unsure about the origin of a bank card expense

are interested in getting more detailed expense statements from their bank

Opinion Way 2019 study «Monitoring bank card expenses in France »

%

of French people find it difficult to identify their expenses on their bank card account statements

%

of French people call their bank if they are unsure about the origin of a bank card expense

%

are interested in getting more detailed expense statements from their bank

Opinion Way 2019 study «Monitoring bank card expenses in France »

How does it work ?

Expense labels on the online account statement are not always identifiable and are often poorly categorized. Thanks to the information retrieved via the MCS SOLUTION API, easy-to-understand expense labels appear on the statement. In one click, the merchant is displayed, geolocated and categorized. The purchase history per point of sale is also accessible.

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User experience in everyday digital banking

Use case : make expense lables clear and understandable on the online account statement